Inactive
Simplifying IT
for a complex world.
Platform partnerships
- AWS
- Google Cloud
- Microsoft
- Salesforce
We map every interaction between your customers and your business, helping you design journeys that increase satisfaction, loyalty, and conversions.
Every click, call, and interaction shapes your customer’s perception of your business. At Qivo, our Customer Journey Mapping service identifies friction points, highlights opportunities, and ensures your digital platforms are optimised for maximum impact.
We review your existing customer touchpoints. Our goal is to understand how users interact with your brand, from their initial contact to their subsequent purchases.
We create visual maps of customer behaviour across channels, identifying gaps, delays, frictions, leakages, or missed opportunities.
With insights in hand, we design actionable improvements to simplify the customer experience and improve engagement.